Below are a couple of letters we have received, thanking our staff for all their hard work. On behalf of our team, we would like to thank our residents, their friends and families for the feedback.
I want to thank you for everything you've done for me an my family. I really don't know what I'd have done with out your staff over the past year. I know we've been demanding at some point in the last 6 weeks but I can't thank you and your staff enough.
- Dean Johnson, Home Care Client's family
Knowing Mum has the support of Ascot allows me to go about my daily business happy in the know that Mum is cared for. I can then get round on a weekend and spend time with her socially instead of in a care capacity.
- Mrs Sinclaire, Home Care Client's family
Ascot make me feel safe. The staff that come here are like daughters and the office are always there when I have a question on weekends. I have had carers for nearly 4 years and this is the best company I've had.
- Mr Fields, Home Care Client
St Anne's receieved these two letters from families this week:
To All the staff at St Anne's, thank you for all your care you gave my mam Irene Logan and the support to us as a family, best wishes Robin & Carolyn Loagn.
Front garden looks fabulous, well done (M Newton)
Thanks to all the staff and residents at St Anne's for their help and kindness to my mother Frances and family over the last 16 months, appreciated. M & J Foster and family
Thank you for looking after mum so well, i appreciate all the care and attention you gave her. Brenda and Clive Stephenson
The Lawns received the below letter from Mrs L Wild 12/09/16
Dear Mr Bailey
I am Micheal Rogers sister in law and i just wanted to say thank you to you and your staff. He spent a week with you whilst my sister could come to Liverpool for my sons wedding on the 3rd September. Micheal is a very dear brother in law and is such a shame he is as he is now.
Micheal is much loved by me and my two sons being a constant in all our lives, espically since my own husband died 33 years ago. my boys look on him as their other dad.
To know that he was well cared for whilst with you is so reassuring. It must have been very difficult for him not being able to be with us all. Ironically i was a care assistant myself for 7 years, i was 62 when i stopped doing 12 hour shifts, i am now a dinner lady (5 years now) so i know only to well how hard it is for some to have to be cared for.
Thank you, please pass my thanks onto your staff, i'm sure Micheal will be pleased to be with you again should we need to be away
Mrs L Wild
Thank you to all at St Anne's for making Muriel's last years happy and comfortable, she was one of the family here & we very much appreciate the time and care you had for her.
— A. Slaney & Family
It's great to see three staff named employee of the month and Marius as employee of the year. As we head towards the end of the year how about a pat on the back to all staff at St Anne's for coping so well with multiple falls, disagreements between residents, fretting families, a flood and christmas lunch time crisis. Professionalism, compassion can be seen in every member of staff and it's both reassuring & heartwarming to witness for myself in person.
— An Anonymous Resident